vmomaturity Experts are helping in shaping Organization's IT Operations SMART KPI’s to increase productivity and NPS scores by 60%. We apply a simple 80:20 rule to carefully craft your performance indicators based on your IT operations needs and maturity.
Proactiveness & Predictiveness is not a Trait, It is a Culture.
Self- Inspect:
- Are your IT operations Proactive and Predicative?
- What % of your KPI’s are Proactive and Predicative?
- Are your KPI’s mapped to the Business Goals?
- Do you observe Watermelon Effect in your IT Operations?
- Is your Vendor performance valued by your business?
If you have answered “No” to any of the questions, You may need vmomaturity experts to take a look at your KPI’s and Contracts.
Below is a glimpse of some SMART KPI’S for your thought.
APPDEV SMART KPI’s
- Code Pipeline index
- Zero Post Prod Release %
- Automation Effective Index
Service Desk - End User Experience SMART KPI’s
- Self-healing Index
- One-Touch Resolution %
- IVR Automation Index
- Service Request Automation Index
Development and Support SMART KPI’s
- Outage Mitigation Ratio
- Release to Rework Ratio
- Incident Reduction %
Automation SMART KPI’s
- Automated test coverage
- Cost per automated test
- CI/CD Coverage Ratio
- Script Repeatability Index
Agile SMART KPI’s
- User Story effectiveness Index
- Deployment Automation
- Code promotion effectiveness Index
- EPIC Effectiveness Index
Architecture SMART KPI’s
- API’fication Factor Score
- Microservices Factor Score
- Server as a Code %
- Scale & Shrink Effectiveness Index
